Refund policy

At PowerArc, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in its original condition, unused, and free from signs of wear or damage.
  • Be returned in its original packaging, including all accessories (if applicable).
  • Include proof of purchase (order number or receipt).

Returns requested after 30 days of delivery cannot be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at leyvakevin416@gmail.com.

Please include:

  • Your order number.
  • A description of the issue.
  • Please send photos or videos showing the problem.

If the issue is confirmed, we will provide a replacement or a full refund at no additional cost.

Change of Mind Returns

If you simply decide you no longer want the item, you may return it within 30 days, provided that:

  • The product has not been used.
  • It is in resalable condition.
  • It is returned in its original packaging with all included contents.

Items showing signs of use, damage caused after delivery, missing accessories, or damaged packaging may not qualify for a refund.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise required by law.

Non-Returnable Items

We cannot accept returns for:

  • Used or damaged products not caused by a manufacturing defect.
  • Products returned without original packaging.
  • Gift cards.
  • Personalized or custom-made products.
  • Clearance or final sale items (unless defective).

How to Start a Return

To request a return, please contact us at:

Email: leyvakevin416@gmail.com

Please do not send any item back without first contacting us. Unauthorized returns may not be accepted.

If your return is approved, we will provide instructions on where to send the package.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, or item damaged during transit).

European Union Customers

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws. Returned items must meet the eligibility requirements outlined above unless otherwise required by law.